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If you have any questions please send us a message here or use the messenger link below.
Currently all orders are being shipped free for orders over £199
Deliveries will be despatched for all orders placed up to 3.00pm every day (subject to card transaction authorisation) & will be sent via DPD overnight transport for next day delivery except Saturday. Certain areas of Scotland, Ireland and Northern Ireland may take 2-3 days.
We try to maintain a next day delivery service to most areas of the UK mainland some remote areas may take a little longer and we can not always guarantee next day delivery as occasionally there may be unforeseen problems which may be out of our control. If in doubt please call us.
Deliveries outside the UK will take a little longer but we will do our utmost to deliver in a reasonable time.
Delivery charges:
Orders over £299 are free in the UK.
Items under £299 are charged at £5.95
Orders to EU Countries on the Mainland are charged at £9.95
Please be aware since leaving the EU some European countries might incur additional charges on parcels from the UK which are beyond our control. We suggest checking this before ordering.
Orders to Non EU and the Rest of Europe are charged at £20
Orders to the Rest of the World are charged at £25
Delivery charges outside the UK are listed in the drop-down box for the country of destination when ordering.
If your purchase qualifies for free shipping but then return items that makes your initial purchase fall below the free shipping threshold shipping costs will be deducted from the refund.
If you have any queries please contact us: Tel 01482 223025 or email info@leonardsilver.com
Return Address -
Leonard Silver Ltd, 51 Savile Street, Hull, HU13EA, UK
Standard Return Policy
Leonard Silver Menswear is committed to ensuring you receive the best possible service to meet your requirements.
In the unlikely event that you are not completely satisfied with your online purchase, we will be happy to offer you either an exchange or a full refund.
Any item returned must be in its original condition, unworn and with all packaging and garment tags attached.
PLEASE NOTE - Any garment which has been altered to the customer's own measurements will not be eligible for a refund. This is seen as customisation or personalised and falls outside of the distance selling regulations.
In order to sanction a return, we must be notified within 14 days of purchase by email info@leonardsilver.com All items must be returned to us within 14 days of notification. Please fill out the Return Form delivered with your order or insert a note requesting either a refund or exchange. (see exchanges below).
We recommend that you use a trackable delivery service that insures you for the value of the goods and you should also obtain proof of postage. Please note you are responsible for the return postage cost.
A refund will be issued if the goods are received by us in the condition stated. The amount will be credited to the account from which the original purchase was made, this will not include any shipping charges incurred.
Any item that is returned more than 30 days after delivery will not qualify for a refund.
Refunds Procedure
Once your return is received it will be inspected, If you are approved, then your refund will be processed and you will receive a confirmation email. It can take up to 10 days to credit your account., The refund will be applied to your original method of payment. In the unlikely event your return is rejected you will be emailed immediately.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@leonardsilver.com.
Exchanges (if applicable)
If you wish to exchange an item for a different size/product please email us within 14 days of receipt. To speed up the process you can place an order for the replacement and send back the unwanted item for a refund. Send your item to Leonard Silver Ltd, 51 Savile Street, Hull, HU1 3EA, UK
A shipping charge of £5.95 will be incurred for the replacement in the UK.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
The address for returns is:
Leonard Silver Ltd, 51 Savile Street, Hull, HU13EA, East Riding of Yorkshire, UK
If you have any queries regarding this procedure please do not hesitate to contact us.
Tel: 01482 223025. or email: info@leonardsilver.com
